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  Olita F. Williams  

Member Type:  Professional Member

Company:  ATILO Training & Consulting Services

  2647 Glenrose Hill
     Atlanta, Georgia 30341-5785
  United States

Metro Area:  Atlanta

Phone:  (770) 938-4006

FAX:  (770) 723-1498

email:  [email protected]

Expert Areas:   Change, Customer Service, Image/Self-Esteem

Description:  Olita's energy, humor & colorful style inspires audiences on Customer Service, Sales, & "How To Deal With Change in Life".

Bio:  Olita's humor, high energy level, enthusiasm and ability to connect with the audience enables her to inspire, motivate and lead them to action! As a former IBM marketing executive and one of their top training instructors, her corporate experiences with change through the transformation process provides her with a solid base of understanding in today's workplace. Over the past 10 years she has packaged her ' wit and wisdom' to coach, consult, and empower individuals from the platform about the RCA Formula for change, which she presents in a book that she co-authored, "Thriving In The Midst Of Change." Her experience in Total Quality Management and the Malcolm Baldrige Criteria has provided her with a devoted passion for quality Customer Service, and high levels of customer satisfaction in everything we do. With over 15 years of customer contact through sales, marketing, consulting, speaking and project management, her focus is on personal and professional development. She believes each person should be able to realize their fullest potential in life through the effective use of change. Her keynotes lend themselve to a variety of topics, which include: How To Thrive In The Midst Of Change The '3' Rings of Customer Service Leadership Stop Knocking On Door #1, If you are not ready! Stay in Your Own Lane The 'D' Factor In You

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